Frequently Asked Questions
Shop with Confidence
Secure checkout & trusted warranties.
Nationwide Delivery
Fast, insured shipping across SA.
Rent & Upgrade
Flexible rentals & trade-in options.
Expert Advice
In-store & virtual consultations.
Orders & Purchases
How do I place an order online?
How do I place an order online?
Simply add items to your cart and proceed through checkout. You’ll need to register an account for online shopping.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MasterCard, Maestro, EFT bank transfers, Payflex and HappyPay. In-store collections can also be paid on collection. (We do not accept American Express or Diners Club).
Is my payment secure?
Is my payment secure?
Yes, all online transactions are processed by PayGate with SSL and 3D-secure technology. Your card details are never stored on our website.
Do your prices include VAT?
Do your prices include VAT?
Yes, all prices are inclusive of VAT.
Can I trade in my old gear?
Can I trade in my old gear?
Yes, you can trade in your equipment. After inspection, the value is credited towards your new purchase.
Returns & Exchange
How long do I have to return a product?
How long do I have to return a product?
Most items can be returned within 30 days in original packaging and condition. Used gear must be returned within 7 days.
Which items are non-returnable?
Which items are non-returnable?
Opened consumables, books, software, gift cards, film, ink cartridges, and items registered to an individual (e.g. Wacom tablets).
Do you charge a fee for returns?
Do you charge a fee for returns?
A courier fee of R95 may be deducted from your refund. Some cancellations may attract a 10% admin fee.
How long does a refund take?
How long does a refund take?
Refunds are processed within 10 business days after inspection.
Can I exchange for a different size/variation?
Can I exchange for a different size/variation?
Yes, exchanges are possible if the item is available. Collection may be charged, but delivery of the replacement is usually free.
Shipping & Tracking
How much is delivery in South Africa?
How much is delivery in South Africa?
Standard Delivery is R95 (2–4 working days) for orders under R1,000. Express Delivery is R140 (1–2 working days) to main areas. Orders over R1,000 qualify for free standard delivery.
Do you deliver internationally?
Do you deliver internationally?
Yes, please contact us for a courier quotation based on your country and order.
Can I collect my order in-store?
Can I collect my order in-store?
Yes, you may collect from our Pretoria or Fourways store during business hours.
How do I track my order?
How do I track my order?
Once shipped, we’ll send you the courier’s details and a tracking number.
Who can sign for my delivery?
Who can sign for my delivery?
Couriers deliver to your address (not necessarily the person). OTP-based confirmation ensures secure delivery.
Do you deliver to PO Boxes?
Do you deliver to PO Boxes?
No, we do not deliver to PO Boxes. PostNet deliveries are possible but excluded from express service.
Warranties & Used Gear
Are products covered by warranty?
Are products covered by warranty?
Yes, all products carry official manufacturer or distributor warranties. We do not sell grey imports.
What warranty applies to used gear?
What warranty applies to used gear?
Used gear carries a 6-month warranty. If factory warranty is still valid, it transfers to you.
What does the warranty not cover?
What does the warranty not cover?
Wear and tear, negligence, misuse, power surges, water damage, or unauthorised alterations.
Store & Contact Info
Where is your store located?
Where is your store located?
Pretoria: 322 Garsfontein Road, Waterkloof Glen, Pretoria
Fourways: Cnr Fourways Boulevard & Short Street, Witkoppen, Johannesburg
What are your store hours?
What are your store hours?
Pretoria: Mon–Thu 8:00–17:30, Fri 8:00–17:00, Sat 8:00–14:00
Fourways: Mon–Fri 9:00–17:00, Sat 9:00–14:00
(Closed Sundays & public holidays).
How can I contact you?
How can I contact you?
Phone: +27 (012) 348 3693
WhatsApp: +27 (061) 503 0831
Email: info@outdoorphoto.co.za
